Short version: we do what we said in the proposal, we hand over what we built, and we walk away if it isn’t working. You own the code.
Every engagement starts with a one-page proposal: what we build, the price, the timeline, the success criteria. The proposal is the contract. There are no separate SOWs, change orders, or addendums unless we both agree in writing and re-issue the proposal.
Pricing is fixed at the proposal stage. No hourly billing. No scope creep.
Working software arrives by end of week one. Final delivery within the timeline on the proposal. Success criteria are defined in writing before we start, and verified in writing on handover.
The day we leave, your team owns the code, the data, and the playbook. We hand over source, documentation, a runbook, and a 60-minute walkthrough. We retain no production access.
NDAs and DPAs are standard. We do not retain your data after handover. We do not share what we learn about your business with anyone. Subprocessors operate under matching terms.
If working software by end of week one does not meet the success criteria in the proposal, you do not pay the build phase. We would rather walk than ship something that does not earn its keep.
Mizmo is not liable for indirect, consequential, or punitive damages. Total liability is capped at the fees paid for the engagement in dispute. Disputes are resolved by good-faith conversation first, mediation second, and arbitration third under applicable law.
Questions or anything else: hello@mizmo.ai. A partner replies within one business day.